Shipping Information:Once your order is received it will be shipped from our warehouse in Mission, British Columbia, Canada within 7-10 business days of receiving cleared payment.
A flat fee is added to your order for shipping charges.
All orders within USA and Canada use standard shipping delivery via Canada Post. If you wish to have your purchase trackable and/or with insurance, please indicate this desire during the check-out process in the "comments" section, or email Kids Can Heal with your request. An additional cost for this service will be billed seperately upon confirmation.
For overseas shipments: email Kids Can Heal for a rate.
Shipments sent outside of Canada may be subject to Customs charges; sorry, we have no control over this.
Return Information:At Kids Can Heal, we stand beind every product that we sell. We 100% guarantee the products to be as shown and described. Every item we sell is carefully inspected before it is shipped. You can return or exchange any item in its original condition unopened with the seal in tact, to the address below within 7 days of the date of shipment for a full refund or an exchange. Please note the buyer is responsible for any return shipping costs.
Return Instructions:
The printed invoice included with the original shipment (or a copy of the invoice) must be included with your return.
Please indicate the following on a note with your return: - What is the reason for the return and
- Would you like a replacement item or be refunded.
Return Shipments should be sent to:
Kids Can Heal
P.O. Box #20040
Mission Hills Post Office,
32520 Lougheed Highway,
Mission, B.C.
V2V 7P8 Canada.Our Return Process
Once we receive your returned item, we will refund your Paypal account. An email notification will be sent at the time refund was given. If you wish to exchange your refund with a new or different item, you will be contacted for verification.
For further information, please email us at admin@kidscanheal.org. |
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